{"id":26931,"date":"2026-11-11T04:17:47","date_gmt":"2026-11-11T04:17:47","guid":{"rendered":"https:\/\/blog.aismartcontent.co\/telewhats-getting-started\/"},"modified":"2026-11-11T04:21:34","modified_gmt":"2026-11-11T04:21:34","slug":"telewhats-getting-started","status":"publish","type":"post","link":"https:\/\/blog.aismartcontent.co\/en\/telewhats-getting-started\/","title":{"rendered":"Getting Started with TeleWhats: Set Up Your Workspace in 15 Minutes"},"content":{"rendered":"<p>TeleWhats brings your customer chats from WhatsApp, Facebook Messenger, Instagram, Telegram and your website into one place, with an AI assistant that can answer for you. This guide walks you through your first 15 minutes so you can start replying to customers the same day.<\/p>\n<h2>What you need<\/h2>\n<ul>\n<li>A TeleWhats account. Sign up or sign in at <a href=\"https:\/\/telewhats.com\">telewhats.com<\/a>.<\/li>\n<li>Access to at least one channel you want to connect, for example your Facebook Page, a WhatsApp number or a Telegram account.<\/li>\n<li>About 15 minutes.<\/li>\n<\/ul>\n<h2>Step 1: Sign in and look around<\/h2>\n<ol>\n<li>Go to <a href=\"https:\/\/telewhats.com\">telewhats.com<\/a> and sign in.<\/li>\n<li>You land on your <strong>Dashboard<\/strong>. The menu on the left is where you will find everything:\n<ul>\n<li><strong>Inbox<\/strong>: every customer conversation in one list.<\/li>\n<li><strong>Platform Connections<\/strong>: connect Facebook, Instagram, WhatsApp, Telegram, your online store and more.<\/li>\n<li><strong>AI Training<\/strong>: teach your AI assistant how to answer.<\/li>\n<li><strong>Automation Flows<\/strong>: build step-by-step chat flows.<\/li>\n<li><strong>Broadcasting<\/strong> and <strong>Phonebook<\/strong>: send campaigns to your contacts.<\/li>\n<li><strong>Chat Widget<\/strong>: add a chat button to your website.<\/li>\n<li><strong>Team<\/strong>: invite agents and share the work.<\/li>\n<\/ul>\n<\/li>\n<li>You can switch the screen language from the language menu if you prefer Thai or another language.<\/li>\n<\/ol>\n<h2>Step 2: Connect your first channel<\/h2>\n<ol>\n<li>Open <strong>Platform Connections<\/strong>.<\/li>\n<li>Pick the channel your customers use most. For many shops that is Facebook Messenger or WhatsApp.<\/li>\n<li>Follow the on-screen steps to connect it. Each channel has its own guide on this blog:\n<ul>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-connect-facebook-instagram\/\">Connect your Facebook Page and Instagram<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-connect-whatsapp\/\">Connect WhatsApp<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-connect-telegram\/\">Connect Telegram<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Send a test message to your own Page or number from another account. It should appear in your <strong>Inbox<\/strong> within a few seconds.<\/li>\n<\/ol>\n<h2>Step 3: Turn on your AI assistant<\/h2>\n<ol>\n<li>Open <strong>AI Training<\/strong> and click <strong>Get started<\/strong>.<\/li>\n<li>Give your assistant a name, a tone of voice and a reply length on the <strong>Profile<\/strong> tab.<\/li>\n<li>Add the basics about your business in the <strong>Playbook<\/strong>: what you sell, your prices, opening hours and links.<\/li>\n<li>Add your most common questions under <strong>Knowledge<\/strong> with <strong>Add FAQ<\/strong>.<\/li>\n<li>Try it on the <strong>Test<\/strong> tab, then choose the channels it may answer on in <strong>Deploy<\/strong>.<\/li>\n<\/ol>\n<p>Our full <a href=\"https:\/\/blog.aismartcontent.co\/telewhats-ai-training-guide\/\">AI Training guide<\/a> explains every tab.<\/p>\n<h2>Step 4: Invite your team<\/h2>\n<ol>\n<li>Open <strong>Team<\/strong> and add your agents.<\/li>\n<li>Each agent signs in with their own account and can reply from the <strong>Inbox<\/strong>.<\/li>\n<li>When a person replies in a chat, the AI assistant steps back for that chat, so customers never get two answers at once.<\/li>\n<\/ol>\n<h2>Tips for a great start<\/h2>\n<ul>\n<li>Start with one channel, get it working well, then add the next.<\/li>\n<li>Write your prices and opening hours exactly as you want customers to see them. The AI uses your words.<\/li>\n<li>Check the <strong>Inbox<\/strong> a few times on the first day to see how customers talk to you, then add those questions as FAQs.<\/li>\n<\/ul>\n<h2>Next steps<\/h2>\n<ul>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-inbox-reply-customers\/\">How to reply to every customer from the Inbox<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-chat-widget-website\/\">How to add the chat widget to your website<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-facebook-comment-to-dm\/\">How to turn Facebook comments into private messages<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A simple first-day guide to TeleWhats: sign in, connect your first chat channel, turn on your AI assistant and invite your team.<\/p>\n","protected":false},"author":1,"featured_media":27672,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","footnotes":""},"categories":[687],"tags":[691,692,690],"class_list":["post-26931","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telewhats","tag-getting-started","tag-how-to","tag-telewhats","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/comments?post=26931"}],"version-history":[{"count":1,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26931\/revisions"}],"predecessor-version":[{"id":26946,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26931\/revisions\/26946"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media\/27672"}],"wp:attachment":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media?parent=26931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/categories?post=26931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/tags?post=26931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}