{"id":26932,"date":"2026-11-11T04:17:47","date_gmt":"2026-11-11T04:17:47","guid":{"rendered":"https:\/\/blog.aismartcontent.co\/telewhats-connect-facebook-instagram\/"},"modified":"2026-11-11T04:21:34","modified_gmt":"2026-11-11T04:21:34","slug":"telewhats-connect-facebook-instagram","status":"publish","type":"post","link":"https:\/\/blog.aismartcontent.co\/en\/telewhats-connect-facebook-instagram\/","title":{"rendered":"How to Connect Your Facebook Page and Instagram Account to TeleWhats"},"content":{"rendered":"<p>When your Facebook Page and Instagram account are connected, every Messenger and Instagram message arrives in your TeleWhats <strong>Inbox<\/strong>. Your team and your AI assistant can then answer from one place.<\/p>\n<h2>What you need<\/h2>\n<ul>\n<li>A TeleWhats account.<\/li>\n<li>Admin access to the Facebook Page you want to connect.<\/li>\n<li>For Instagram: a professional account (Business or Creator) that is linked to that Facebook Page.<\/li>\n<\/ul>\n<h2>Connect your Facebook Page<\/h2>\n<ol>\n<li>Sign in to TeleWhats and open <strong>Platform Connections<\/strong> from the left menu.<\/li>\n<li>Open <strong>Facebook<\/strong> and choose to connect your account.<\/li>\n<li>A Facebook window opens. Log in with the Facebook account that manages your Page.<\/li>\n<li>Choose the Page or Pages you want TeleWhats to manage, then allow the requested access. TeleWhats needs it to read and answer your messages and comments.<\/li>\n<li>When the window closes, your Page shows as connected in TeleWhats.<\/li>\n<\/ol>\n<h2>Connect your Instagram account<\/h2>\n<ol>\n<li>In the Instagram app, make sure your account is a professional account and is linked to your Facebook Page.<\/li>\n<li>In Instagram, open <strong>Settings<\/strong>, then the privacy settings for messages, and turn on <strong>Allow access to messages<\/strong> for connected tools. Without this, Instagram will not share your messages.<\/li>\n<li>Back in TeleWhats, open <strong>Platform Connections<\/strong>, then <strong>Instagram<\/strong>, and connect the account linked to your Page.<\/li>\n<\/ol>\n<p>Instagram is rolling out step by step. If you see a countdown or an early-access note next to Instagram, it is not open for your workspace yet.<\/p>\n<h2>Check that it works<\/h2>\n<ol>\n<li>From a personal account, send a short message to your Page in Messenger.<\/li>\n<li>Open your TeleWhats <strong>Inbox<\/strong>. The message appears with a Facebook label.<\/li>\n<li>Reply from TeleWhats. The reply arrives in Messenger.<\/li>\n<li>Do the same test with an Instagram direct message.<\/li>\n<\/ol>\n<h2>If something does not work<\/h2>\n<ul>\n<li><strong>Your Page is missing from the list:<\/strong> make sure you are an admin of the Page, then connect again and tick that Page.<\/li>\n<li><strong>Messages do not arrive:<\/strong> reconnect and accept all requested access. Removing a permission stops messages from coming in.<\/li>\n<li><strong>Instagram messages do not arrive:<\/strong> check that <strong>Allow access to messages<\/strong> is on in the Instagram app.<\/li>\n<li><strong>Two tools answer at once:<\/strong> turn off other auto-replies on your Page, for example the automatic greeting in Meta Business Suite, so customers only get one answer.<\/li>\n<\/ul>\n<h2>Next steps<\/h2>\n<ul>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-facebook-comment-to-dm\/\">Turn Facebook comments into private messages<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-ai-training-guide\/\">Train your AI assistant to answer Messenger and Instagram<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-inbox-reply-customers\/\">Reply to customers from the Inbox<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Connect your Facebook Page and Instagram professional account to TeleWhats so Messenger and Instagram messages land in one inbox.<\/p>\n","protected":false},"author":1,"featured_media":27684,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","footnotes":""},"categories":[687],"tags":[693,692,694,690],"class_list":["post-26932","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telewhats","tag-facebook","tag-how-to","tag-instagram","tag-telewhats","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/comments?post=26932"}],"version-history":[{"count":1,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26932\/revisions"}],"predecessor-version":[{"id":26947,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26932\/revisions\/26947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media\/27684"}],"wp:attachment":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media?parent=26932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/categories?post=26932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/tags?post=26932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}