{"id":26935,"date":"2026-11-11T04:17:48","date_gmt":"2026-11-11T04:17:48","guid":{"rendered":"https:\/\/blog.aismartcontent.co\/telewhats-inbox-reply-customers\/"},"modified":"2026-11-11T04:21:35","modified_gmt":"2026-11-11T04:21:35","slug":"telewhats-inbox-reply-customers","status":"publish","type":"post","link":"https:\/\/blog.aismartcontent.co\/en\/telewhats-inbox-reply-customers\/","title":{"rendered":"How to Reply to Every Customer from the TeleWhats Inbox"},"content":{"rendered":"<p>The <strong>Inbox<\/strong> is where your team spends most of its day in TeleWhats. Every conversation from every connected channel appears in one list, so nobody has to jump between apps.<\/p>\n<h2>Open the Inbox<\/h2>\n<ol>\n<li>Sign in to TeleWhats and click <strong>Inbox<\/strong> in the left menu.<\/li>\n<li>On the left you see the conversation list. Each chat shows the customer&#8217;s name, the latest message and a label for the channel, such as Facebook, WhatsApp or Telegram.<\/li>\n<li>New and unread chats show a counter so you can see what needs attention first.<\/li>\n<\/ol>\n<h2>Reply to a customer<\/h2>\n<ol>\n<li>Click a conversation to open it.<\/li>\n<li>Read the history. You can see earlier messages, including any replies your AI assistant already sent.<\/li>\n<li>Type your answer at the bottom and send it. The customer receives it in the app they wrote from.<\/li>\n<li>Add photos, files or emoji when it helps, for example a product photo or a price list.<\/li>\n<\/ol>\n<h2>Working with your AI assistant<\/h2>\n<ul>\n<li>If you turned on your AI assistant in <strong>AI Training<\/strong>, it answers new messages for you on the channels you chose.<\/li>\n<li>When a team member replies in a chat, the assistant steps back in that chat for a while, so customers do not get two answers at once.<\/li>\n<li>When the assistant hands a chat to your team, for example for a refund or a special request, it tells the customer a person will reply. Answer those chats first.<\/li>\n<\/ul>\n<h2>Working as a team<\/h2>\n<ul>\n<li>Invite agents from <strong>Team<\/strong>. Each agent signs in with their own account.<\/li>\n<li>Agree on who handles which channel or type of question, so customers get one clear answer.<\/li>\n<li>Use the search box to find a customer by name or message.<\/li>\n<\/ul>\n<h2>Tips for faster replies<\/h2>\n<ul>\n<li>Keep short, ready answers for the questions you get every day, and add them to <strong>AI Training<\/strong> as FAQs so the assistant can answer them too.<\/li>\n<li>Reply to chats from ads quickly. People who just tapped your ad are the most likely to buy.<\/li>\n<li>For Facebook and Instagram, reply within 24 hours of the customer&#8217;s last message. After that, the platforms limit what businesses can send.<\/li>\n<\/ul>\n<h2>Next steps<\/h2>\n<ul>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-ai-training-guide\/\">Train your AI assistant<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/ai-smart-chat-ai-with-human-in-the-loop\/\">Let AI answer with a human in the loop<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Use the TeleWhats Inbox to answer WhatsApp, Messenger, Instagram, Telegram and website chats from one screen, work with your team and know when the AI is helping.<\/p>\n","protected":false},"author":1,"featured_media":27720,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","footnotes":""},"categories":[687],"tags":[698,692,697,690],"class_list":["post-26935","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telewhats","tag-customer-support","tag-how-to","tag-inbox","tag-telewhats","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/comments?post=26935"}],"version-history":[{"count":1,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26935\/revisions"}],"predecessor-version":[{"id":26950,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26935\/revisions\/26950"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media\/27720"}],"wp:attachment":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media?parent=26935"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/categories?post=26935"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/tags?post=26935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}