{"id":26937,"date":"2026-11-11T04:17:48","date_gmt":"2026-11-11T04:17:48","guid":{"rendered":"https:\/\/blog.aismartcontent.co\/telewhats-ai-training-guide\/"},"modified":"2026-11-11T04:21:35","modified_gmt":"2026-11-11T04:21:35","slug":"telewhats-ai-training-guide","status":"publish","type":"post","link":"https:\/\/blog.aismartcontent.co\/en\/telewhats-ai-training-guide\/","title":{"rendered":"How to Train Your AI Assistant in TeleWhats (AI Training Guide)"},"content":{"rendered":"<p>Your TeleWhats AI assistant answers customers for you, day and night, in their own language. It answers from what you teach it, so a few minutes of training make a big difference. This guide explains each tab of <strong>AI Training<\/strong>.<\/p>\n<h2>Before you start<\/h2>\n<ul>\n<li>Connect at least one channel first, for example your Facebook Page, WhatsApp or the website chat widget.<\/li>\n<li>Have your basic information ready: what you sell, prices, opening hours, delivery or service area, and your website link.<\/li>\n<\/ul>\n<h2>Get started<\/h2>\n<ol>\n<li>Open <strong>AI Training<\/strong> from the left menu and click <strong>Get started<\/strong>.<\/li>\n<li>Choose the kind of work your assistant does, for example sales and new customers, or customer support. This sets sensible starting answers you can change later.<\/li>\n<li>At the top you will see whether the assistant is <strong>Accepting chats<\/strong> and whether <strong>General mode<\/strong> is on.<\/li>\n<\/ol>\n<h2>Profile<\/h2>\n<ul>\n<li><strong>Name<\/strong>: the name your assistant uses to introduce itself.<\/li>\n<li><strong>Accepting chats<\/strong>: switch it off to pause the assistant everywhere.<\/li>\n<li><strong>Language<\/strong>: reply in the customer&#8217;s language, or always reply in a language you choose.<\/li>\n<li><strong>Tone of voice<\/strong> and <strong>reply length<\/strong>: friendly or formal, short or detailed.<\/li>\n<\/ul>\n<h2>Playbook<\/h2>\n<p>The playbook is your assistant&#8217;s briefing. Write it the way you would brief a new team member:<\/p>\n<ul>\n<li><strong>About the business<\/strong>: what you do and who you help.<\/li>\n<li><strong>How to handle conversations<\/strong>: for example &#8220;answer briefly, then share our website link&#8221;.<\/li>\n<li><strong>Key facts, hours and links<\/strong>: prices, opening hours, delivery times, important links. Write them exactly as customers should see them.<\/li>\n<li><strong>When to hand off to a person<\/strong>: for example refunds, complaints or special orders.<\/li>\n<li>Things it must never say or promise, such as discounts you do not offer.<\/li>\n<\/ul>\n<h2>Knowledge<\/h2>\n<ul>\n<li><strong>Add FAQ<\/strong>: add the questions customers ask most, with your best answer. This is the fastest way to improve answers.<\/li>\n<li><strong>Upload files<\/strong>: add price lists, menus or product sheets.<\/li>\n<li><strong>Scan website<\/strong>: paste your website or blog link and TeleWhats reads the pages for you. Scan again after you add new pages.<\/li>\n<\/ul>\n<p>If a customer asks something your knowledge does not cover, the assistant does not guess. It tells the customer a team member will help. Add an FAQ for that question and next time it can answer.<\/p>\n<h2>Skills<\/h2>\n<ul>\n<li><strong>Welcome message<\/strong>: a short greeting for new chats.<\/li>\n<li><strong>Ask follow-up questions<\/strong>: lets the assistant ask one clear question when a request is unclear.<\/li>\n<li><strong>Hand off to a human agent<\/strong>: the message customers see when a person takes over.<\/li>\n<li><strong>Recommend products or services<\/strong> and <strong>Booking<\/strong>: turn these on if they fit your business.<\/li>\n<\/ul>\n<h2>Roles: different answers for different places<\/h2>\n<p>Use <strong>Add a role<\/strong> when one assistant is not enough. For example, a &#8220;Shop&#8221; role can answer on your store&#8217;s Facebook Page while a &#8220;Support&#8221; role answers on your website chat widget. Each role has its own profile, playbook and knowledge, and you choose which Page, account or chat widget it answers on.<\/p>\n<h2>Test, then deploy<\/h2>\n<ol>\n<li>Open <strong>Test<\/strong> and ask the questions your customers really ask. Fix the playbook or add FAQs until the answers are right.<\/li>\n<li>Open <strong>Deploy<\/strong> and choose the channels where the assistant may answer, such as Facebook, Instagram, WhatsApp, Telegram or web chat.<\/li>\n<li>Turn on <strong>General mode<\/strong> so the assistant answers messages when no automation flow is running.<\/li>\n<li>Set <strong>Replies per chat per day<\/strong> if you want a limit.<\/li>\n<\/ol>\n<h2>Analyze and improve<\/h2>\n<p>Check <strong>Analyze<\/strong> every week. Look at the questions that went to your team and add answers for the common ones. Small updates every week keep your assistant sharp.<\/p>\n<h2>Next steps<\/h2>\n<ul>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/telewhats-chat-widget-website\/\">Add the chat widget to your website<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/ai-smart-chat-ai-with-human-in-the-loop\/\">Let AI answer with a human in the loop<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A tab-by-tab guide to AI Training in TeleWhats: profile, playbook, knowledge, skills, roles, testing and deploying your AI assistant to your channels.<\/p>\n","protected":false},"author":1,"featured_media":27744,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","footnotes":""},"categories":[687],"tags":[702,701,692,690],"class_list":["post-26937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telewhats","tag-ai-assistant","tag-ai-training","tag-how-to","tag-telewhats","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/comments?post=26937"}],"version-history":[{"count":1,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26937\/revisions"}],"predecessor-version":[{"id":26952,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26937\/revisions\/26952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media\/27744"}],"wp:attachment":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media?parent=26937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/categories?post=26937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/tags?post=26937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}