{"id":26942,"date":"2026-11-11T04:17:49","date_gmt":"2026-11-11T04:17:49","guid":{"rendered":"https:\/\/blog.aismartcontent.co\/ai-smart-chat-social-comments-to-conversations\/"},"modified":"2026-11-11T04:21:36","modified_gmt":"2026-11-11T04:21:36","slug":"ai-smart-chat-social-comments-to-conversations","status":"publish","type":"post","link":"https:\/\/blog.aismartcontent.co\/en\/ai-smart-chat-social-comments-to-conversations\/","title":{"rendered":"How to Turn Social Comments into Conversations with AI Smart Chat"},"content":{"rendered":"<p>Comments are the moment people raise their hand. AI Smart Chat helps you answer that moment fast and move the conversation somewhere private, where you can help, sell and support.<\/p>\n<h2>Two tools that work together<\/h2>\n<ul>\n<li><strong>AI Smart Bot<\/strong> handles the public side on Facebook: automatic replies to comments based on what people write, saved reply templates, and hiding or deleting offensive comments.<\/li>\n<li><strong>TeleWhats Comment-to-DM<\/strong> handles the private side: when someone comments a keyword, they get a private message in Messenger with your link or offer.<\/li>\n<\/ul>\n<h2>Step 1: Ask for a keyword<\/h2>\n<p>Tell people exactly what to comment. For example: &#8220;Comment <strong>PRICE<\/strong> and we&#8217;ll send you the details.&#8221; Use the same keyword in your post text, on your images and, during a live, on screen.<\/p>\n<h2>Step 2: Set up the private message<\/h2>\n<ol>\n<li>Connect your Facebook Page in your workspace under <strong>Platform Connections<\/strong>.<\/li>\n<li>Open <strong>Facebook Comment DM<\/strong> and create a comment bot for your Page.<\/li>\n<li>Add your keyword and a few spellings people might use.<\/li>\n<li>Write a short private message: thanks, your link or offer, and one simple question.<\/li>\n<li>Save, switch it on and test it from a personal account.<\/li>\n<\/ol>\n<p>The full steps are in <a href=\"https:\/\/blog.aismartcontent.co\/telewhats-facebook-comment-to-dm\/\">How to turn Facebook comments into private messages<\/a>.<\/p>\n<h2>Step 3: Keep the public side friendly<\/h2>\n<ul>\n<li>With AI Smart Bot, connect your Facebook account with <strong>Login with Facebook<\/strong> and enable the bot for your Page.<\/li>\n<li>Create comment replies that thank people and point them to their inbox, for example &#8220;Thanks! We just sent you a message.&#8221;<\/li>\n<li>Turn on hiding or deleting for offensive words so your post stays welcoming.<\/li>\n<\/ul>\n<h2>Step 4: Continue the conversation<\/h2>\n<ul>\n<li>Replies arrive in your <strong>Inbox<\/strong>, where your AI assistant can answer questions and your team can take over.<\/li>\n<li>If the customer prefers WhatsApp or Telegram, continue there without losing the story of why they reached out.<\/li>\n<\/ul>\n<h2>Tips<\/h2>\n<ul>\n<li>Facebook allows one private reply per comment, so make that first message count.<\/li>\n<li>Answer chats from comments quickly. Interest is highest in the first few minutes.<\/li>\n<li>During live selling, repeat the keyword every few minutes for people who just joined.<\/li>\n<\/ul>\n<h2>Next steps<\/h2>\n<ul>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/studio-go-live-comment-to-dm\/\">Go live with AI Smart Content Studio and turn comments into chats<\/a><\/li>\n<li><a href=\"https:\/\/blog.aismartcontent.co\/ai-smart-chat-ai-with-human-in-the-loop\/\">Let AI answer with a human in the loop<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Turn Facebook and Instagram comments into private conversations: reply to comments automatically with AI Smart Bot and send keyword-based private messages with TeleWhats Comment-to-DM.<\/p>\n","protected":false},"author":1,"featured_media":27804,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","footnotes":""},"categories":[688],"tags":[708,707,709,692,700],"class_list":["post-26942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aismartchat","tag-ai-smart-bot","tag-ai-smart-chat","tag-comments","tag-how-to","tag-live-selling","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/comments?post=26942"}],"version-history":[{"count":1,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26942\/revisions"}],"predecessor-version":[{"id":26957,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/posts\/26942\/revisions\/26957"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media\/27804"}],"wp:attachment":[{"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/media?parent=26942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/categories?post=26942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.aismartcontent.co\/en\/wp-json\/wp\/v2\/tags?post=26942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}