The Inbox is where your team spends most of its day in TeleWhats. Every conversation from every connected channel appears in one list, so nobody has to jump between apps.
Open the Inbox
- Sign in to TeleWhats and click Inbox in the left menu.
- On the left you see the conversation list. Each chat shows the customer’s name, the latest message and a label for the channel, such as Facebook, WhatsApp or Telegram.
- New and unread chats show a counter so you can see what needs attention first.
Reply to a customer
- Click a conversation to open it.
- Read the history. You can see earlier messages, including any replies your AI assistant already sent.
- Type your answer at the bottom and send it. The customer receives it in the app they wrote from.
- Add photos, files or emoji when it helps, for example a product photo or a price list.
Working with your AI assistant
- If you turned on your AI assistant in AI Training, it answers new messages for you on the channels you chose.
- When a team member replies in a chat, the assistant steps back in that chat for a while, so customers do not get two answers at once.
- When the assistant hands a chat to your team, for example for a refund or a special request, it tells the customer a person will reply. Answer those chats first.
Working as a team
- Invite agents from Team. Each agent signs in with their own account.
- Agree on who handles which channel or type of question, so customers get one clear answer.
- Use the search box to find a customer by name or message.
Tips for faster replies
- Keep short, ready answers for the questions you get every day, and add them to AI Training as FAQs so the assistant can answer them too.
- Reply to chats from ads quickly. People who just tapped your ad are the most likely to buy.
- For Facebook and Instagram, reply within 24 hours of the customer’s last message. After that, the platforms limit what businesses can send.
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