How to Connect Telegram to TeleWhats

TeleWhats can receive and answer Telegram messages next to your WhatsApp and Facebook chats. You can connect your own Telegram account, add a Telegram bot, or both.

Which way should I choose?

• Telegram Sessions: connect the Telegram account you already use, by scanning a QR code. Customers keep chatting with the same account they know.
• Telegram bots: connect a bot you create in Telegram. Use a Private Chat Bot for one-to-one chats, or a Group Chat Bot to help in Telegram groups.

Option 1: Connect your account with Telegram Sessions

1. In TeleWhats, open Telegram Sessions from the Platform Quick Connect part of the left menu.
2. Start a new session. A QR code appears.
3. On your phone, open Telegram, go to Settings, then Devices, and choose to link a desktop device.
4. Scan the QR code on the screen.
5. When the session shows as connected, new Telegram chats start appearing in your Inbox.

Option 2: Add a Telegram bot

1. In Telegram, open a chat with @BotFather, the official tool for creating bots.
2. Send /newbot, choose a display name and a username that ends in “bot”.
3. BotFather gives you a bot token. Keep it private: anyone with the token can control the bot.
4. In TeleWhats, open Telegram Sessions and use the bot panel below it to open the Private Chat Bot or Group Chat Bot tool.
5. Paste your bot token and save. Send your bot a message from your own Telegram account to test it.
6. For a group bot, add the bot to your Telegram group and give it the permissions it needs.

Tips

• Put a link to your bot or account on your website and social profiles, for example t.me/yourbot.
• Turn on Telegram in AI Training under Deploy if you want the AI assistant to answer Telegram chats too.
• If you ever reset your bot token in BotFather, paste the new token into TeleWhats.

Next steps

• Reply to customers from the Inbox
• Train your AI assistant