When someone comments on your post, they are interested right now. With Comment-to-DM, TeleWhats sends them a private message in Messenger as soon as they comment a keyword you choose, like “PRICE”, “INFO” or a product code. It works on regular posts and on live videos.
What you need
- Your Facebook Page connected to TeleWhats. See how to connect your Page.
- A post or live video where you ask people to comment a keyword.
Set up Comment-to-DM
- Sign in to TeleWhats and open the Facebook Comment DM page from the Facebook section of the left menu.
- Create a new comment bot and choose your Facebook Page.
- Choose where it should work: on all posts, on a specific post, or on your live videos.
- Add your keywords. Add a few spellings people might use, for example
PRICE,priceand the word in your own language. - Write the private message. Keep it short and helpful: say thanks, give the link or the offer, and ask one simple question.
- If you like, add a short public reply under the comment, such as “Sent you a message!” so others know to check their inbox too.
- Save and switch the bot on.
Test it
- From a personal Facebook account (not the Page admin account), comment your keyword on the post.
- Check Messenger on that account. The private message should arrive within a few seconds.
- Open your TeleWhats Inbox. You will see the comment and the conversation there.
Tips that bring more replies
- Say the keyword clearly in your post and on screen during a live, for example “Comment PRICE and we’ll send you the details”.
- Facebook allows one private reply per comment. If someone comments twice, only the first comment gets a message.
- Continue the chat from your Inbox or let your AI assistant answer the next questions.
- Keep the private message useful. People who get a clear answer are more likely to reply and buy.
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