TeleWhats brings your customer chats from WhatsApp, Facebook Messenger, Instagram, Telegram and your website into one place, with an AI assistant that can answer for you. This guide walks you through your first 15 minutes so you can start replying to customers the same day.
What you need
- A TeleWhats account. Sign up or sign in at telewhats.com.
- Access to at least one channel you want to connect, for example your Facebook Page, a WhatsApp number or a Telegram account.
- About 15 minutes.
Step 1: Sign in and look around
- Go to telewhats.com and sign in.
- You land on your Dashboard. The menu on the left is where you will find everything:
- Inbox: every customer conversation in one list.
- Platform Connections: connect Facebook, Instagram, WhatsApp, Telegram, your online store and more.
- AI Training: teach your AI assistant how to answer.
- Automation Flows: build step-by-step chat flows.
- Broadcasting and Phonebook: send campaigns to your contacts.
- Chat Widget: add a chat button to your website.
- Team: invite agents and share the work.
- You can switch the screen language from the language menu if you prefer Thai or another language.
Step 2: Connect your first channel
- Open Platform Connections.
- Pick the channel your customers use most. For many shops that is Facebook Messenger or WhatsApp.
- Follow the on-screen steps to connect it. Each channel has its own guide on this blog:
- Send a test message to your own Page or number from another account. It should appear in your Inbox within a few seconds.
Step 3: Turn on your AI assistant
- Open AI Training and click Get started.
- Give your assistant a name, a tone of voice and a reply length on the Profile tab.
- Add the basics about your business in the Playbook: what you sell, your prices, opening hours and links.
- Add your most common questions under Knowledge with Add FAQ.
- Try it on the Test tab, then choose the channels it may answer on in Deploy.
Our full AI Training guide explains every tab.
Step 4: Invite your team
- Open Team and add your agents.
- Each agent signs in with their own account and can reply from the Inbox.
- When a person replies in a chat, the AI assistant steps back for that chat, so customers never get two answers at once.
Tips for a great start
- Start with one channel, get it working well, then add the next.
- Write your prices and opening hours exactly as you want customers to see them. The AI uses your words.
- Check the Inbox a few times on the first day to see how customers talk to you, then add those questions as FAQs.
