How to Send a Broadcast Campaign in TeleWhats

A broadcast sends one message to many contacts at once, for example a new product, a promotion or an event reminder. In TeleWhats you build your list in the Phonebook and send from Broadcasting.

What you need

• A connected WhatsApp number. See how to connect WhatsApp.
• Contacts who agreed to receive messages from you.

Step 1: Build your contact list

1. Open Phonebook from the left menu.
2. Create a phonebook for this audience, for example “VIP customers” or “Event guests”.
3. Add contacts one by one, or import a list. Include the country code in every phone number.

Step 2: Create the campaign

1. Open Broadcasting and create a new campaign.
2. Give it a clear Campaign Title so you can find it later.
3. Choose the WhatsApp number to send from and the phonebook to send to.
4. Write or choose your message. If your number uses the official Meta WhatsApp platform, pick an approved template. Add a photo or a button if it helps.
5. Choose to send now or schedule a time when your customers are most likely to read it.

Step 3: Test before you send

1. Send the campaign to a small test phonebook with your own number first.
2. Check the text, the links and the picture on your phone.
3. When everything looks right, send it to the full list.

Step 4: Track the results

• Open the Campaign Dashboard to see how many messages were sent, delivered and read.
• Replies come back into your Inbox, where your team or AI assistant can answer them.

Tips

• One clear message with one action works best, for example “Reply YES to book your seat”.
• Do not send too often. A few useful messages a month keep people interested.
• Always give people an easy way to stop receiving messages.

Next steps

• Let your AI assistant answer campaign replies
• Reply to customers from the Inbox