How to Connect Your Facebook Page and Instagram Account to TeleWhats

When your Facebook Page and Instagram account are connected, every Messenger and Instagram message arrives in your TeleWhats Inbox. Your team and your AI assistant can then answer from one place.

What you need

• A TeleWhats account.
• Admin access to the Facebook Page you want to connect.
• For Instagram: a professional account (Business or Creator) that is linked to that Facebook Page.

Connect your Facebook Page

1. Sign in to TeleWhats and open Platform Connections from the left menu.
2. Open Facebook and choose to connect your account.
3. A Facebook window opens. Log in with the Facebook account that manages your Page.
4. Choose the Page or Pages you want TeleWhats to manage, then allow the requested access. TeleWhats needs it to read and answer your messages and comments.
5. When the window closes, your Page shows as connected in TeleWhats.

Connect your Instagram account

1. In the Instagram app, make sure your account is a professional account and is linked to your Facebook Page.
2. In Instagram, open Settings, then the privacy settings for messages, and turn on Allow access to messages for connected tools. Without this, Instagram will not share your messages.
3. Back in TeleWhats, open Platform Connections, then Instagram, and connect the account linked to your Page.

Instagram is rolling out step by step. If you see a countdown or an early-access note next to Instagram, it is not open for your workspace yet.

Check that it works

1. From a personal account, send a short message to your Page in Messenger.
2. Open your TeleWhats Inbox. The message appears with a Facebook label.
3. Reply from TeleWhats. The reply arrives in Messenger.
4. Do the same test with an Instagram direct message.

If something does not work

• Your Page is missing from the list: make sure you are an admin of the Page, then connect again and tick that Page.
• Messages do not arrive: reconnect and accept all requested access. Removing a permission stops messages from coming in.
• Instagram messages do not arrive: check that Allow access to messages is on in the Instagram app.
• Two tools answer at once: turn off other auto-replies on your Page, for example the automatic greeting in Meta Business Suite, so customers only get one answer.

Next steps

• Turn Facebook comments into private messages
• Train your AI assistant to answer Messenger and Instagram
• Reply to customers from the Inbox