This guide helps you sign in to AI Smart Chat and take a quick tour of your workspace, so you know where everything is before you start.
Step 1: Sign in
- Go to aismartchat.co.
- Choose your language at the top if you like. The site is available in English, Thai, Vietnamese, Indonesian, Malay, Simplified Chinese, Japanese and Korean.
- Click Sign in or Open workspace.
- Sign in with your account, or create one if you are new.
Your conversations are managed in your workspace, powered by TeleWhats. That is why you may see the TeleWhats name inside.
Step 2: A quick tour of the menu
- Dashboard: a summary of your activity.
- Inbox: all customer conversations from every connected channel, in one list.
- Platform Connections: connect Facebook, Instagram, WhatsApp, Telegram, your online store, email and more.
- AI Training: teach your AI assistant what to say and when to hand a chat to your team.
- Automation Flows: build step-by-step chat flows, for example to collect details or guide an order.
- Broadcasting and Phonebook: send campaigns to the contacts who opted in.
- Chat Widget: add a chat button to your website.
- Team: invite agents so several people can reply.
Step 3: Do these three things first
- Connect one channel your customers already use. See connect Facebook and Instagram or connect WhatsApp.
- Teach your AI assistant your prices, hours and top questions in AI Training. See the AI Training guide.
- Send yourself a test message from another account and reply from the Inbox.
Tips
- Bookmark your workspace page so your team can reach it in one click.
- Give each team member their own account. It keeps conversations clear and secure.
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