How to Turn Social Comments into Conversations with AI Smart Chat

Comments are the moment people raise their hand. AI Smart Chat helps you answer that moment fast and move the conversation somewhere private, where you can help, sell and support.

Two tools that work together

• AI Smart Bot handles the public side on Facebook: automatic replies to comments based on what people write, saved reply templates, and hiding or deleting offensive comments.
• TeleWhats Comment-to-DM handles the private side: when someone comments a keyword, they get a private message in Messenger with your link or offer.

Step 1: Ask for a keyword

Tell people exactly what to comment. For example: “Comment PRICE and we’ll send you the details.” Use the same keyword in your post text, on your images and, during a live, on screen.

Step 2: Set up the private message

1. Connect your Facebook Page in your workspace under Platform Connections.
2. Open Facebook Comment DM and create a comment bot for your Page.
3. Add your keyword and a few spellings people might use.
4. Write a short private message: thanks, your link or offer, and one simple question.
5. Save, switch it on and test it from a personal account.

The full steps are in How to turn Facebook comments into private messages.

Step 3: Keep the public side friendly

• With AI Smart Bot, connect your Facebook account with Login with Facebook and enable the bot for your Page.
• Create comment replies that thank people and point them to their inbox, for example “Thanks! We just sent you a message.”
• Turn on hiding or deleting for offensive words so your post stays welcoming.

Step 4: Continue the conversation

• Replies arrive in your Inbox, where your AI assistant can answer questions and your team can take over.
• If the customer prefers WhatsApp or Telegram, continue there without losing the story of why they reached out.

Tips

• Facebook allows one private reply per comment, so make that first message count.
• Answer chats from comments quickly. Interest is highest in the first few minutes.
• During live selling, repeat the keyword every few minutes for people who just joined.

Next steps

• Go live with AI Smart Content Studio and turn comments into chats
• Let AI answer with a human in the loop